The following terms and conditions apply to all transactions on the Hot Interiors website (www.hotinteriors.co.uk) and any transactions with Hot Interiors Ltd. The use of this site indicates your acceptance of these terms and conditions. The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference.
These terms and conditions do not affect your statutory rights. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
Payment and Price
The total price payable for the goods will be stipulated at the time when you place your order whether or not the order has been confirmed. We are entitled to make adjustments to the price to take account of any increase in our supplier's prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order.
All prices on our website are inclusive of VAT (unless stated in the product information), and subject to delivery charges which are indicated at the time of placing an order. Please note that a surcharge of 2.1% will be due on any online orders paid by credit card. No surcharge applies to Debit Card, cheque or online transfers. Payments made directly into our bank account using cash will also be subject to a 2.1% charge.
Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account in the value of the incorrect price (including delivery charges).
Pipe Centres & Technical Data - This information is supplied as giude only.
As all manufacturers continually change their products pipe centres, position of brackets, finish and materials used , these can change without notice. Please therefore wait for the item before attempting to commence installation.
Some items are hand made and this will also cause some change in dimensions from those publised.
The illustrations and specifications are not binding in detail.
All products are subject to alteration or withdrawal without notice.
ALL PRODUCTS are supplied without valves unless stated otherwise. Some images of radiators are shown without valves but valves would be required when installing them.
Payment Methods
We accept most major credit and debit cards including Visa, MasterCard and Switch. Please note that a surcharge of 2.1% will be due on any online orders paid by credit card. No surcharge applies to Debit Card, cheque or online transfers. Payments made directly into our bank account using cash will also be subject to a 2.1% charge.
When ordering you must provide us with your exact billing address and telephone number, matching the address and phone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received. You may also pay by cheque or postal order although we cannot dispatch the goods until payment has been cleared which can take at least 10 days.
Availability of Goods
All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.
** Please ensure you check the radiator & valves for damages or missing parts before calling your plumber **
Were we provide a lead time for non stock items this is a estimate that has been provided by the supplier/manufacturer. Please note on occasions outside our control the lead time can be extended. We will not be liable for any costs incurred due to the extended delay.
Please note that the lead time relates to working weeks of the country of origin of the radiator e.g. Italian manufacturers close all of August and if your radiator is being made in Italy you must take this into account.
Delivery
Due to insurance guidelines, the driver is only allowed to deliver your radiator to the nearest hard standing (pavement or driveway) and is not permitted to carry the radiators up any steps. Where a radiator is too large or heavy for one man to safely handle on his own, please ensure an able-bodied person is available (who is aware of the correct handling of heavy items) at the delivery address to assist the driver.
Deliveries will be made to the closest accessible point only; drivers are not insured to take their vehicles on roads other than public highways. Please inform us at the earliest opportunity of any unusual circumstances regarding access to your delivery address.
Always ensure that you sign the couriers delivery note accordingly -
* Make sure the correct number of packages are delivered
* Make sure it is the correct item being delivered before opening
* If the package is damaged please sign as damaged rather than unchecked. If the package is clearly badly damaged and has affected the product please reject the item or check the product by opening the packaging whilst the courier is still there - DO NOT SIGN FOR UNLESS YOU ARE HAPPY THAT THE PRODUCT IS NOT DAMAGED. If you reject the product please call Hot Interiors Ltd immediately
* Within 24 hours - please check the product for damage or shortages - this includes valves
Please note that delivery dates are estimated and Hot Interiors Ltd will not be liable any costs associated with non delivery of any products.
We will not accept returns for items that have been damaged by the courier and which the customer has not signed as DAMAGED.
Delivery Charges
All delivery charges will be added to the price of the products at our checkout. Mainland UK delivery charges quoted are for the majority of UK Mainland addresses.
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Delivery Address
If you would like the radiator/valve to be delivered to a different address, please note the SagePay page with the Billing Address.
You will get an initial email from sales@hotinteriors.co.uk - reply to this email advising the alternative delivery address.
We will then email or call to confirm change of delivery address.
OR
You can use the Billing Address on SagePay as the Delivery Address.
The Card Address should be the address where the card is registered to.
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Delivery Times
Delivery of products within mainland UK will normally be made within 2 to 10 working days from clearance of payment. Please note that non-stock items can take up to 4 to 8 working weeks - details of estimated delivery times will be shown against products on the website.
We will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes outside of our control Any dates specified for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If our suppliers or we are temporarily out of stock, we will notify you of this position and you should allow up to 14 days for dispatch of the goods. For delays of more than 14 days, you will have the right to cancel the order and we will refund any money paid by you for the goods.
Deliveries can be delayed due to bad weather - we cannot be held responsible for these delays and products cannot be cancelled due to this. Please note that although a delivery date may be given, the delivery date is not guaranteed and as such Hot Interiors Ltd will not be liable to any costs incurred due to non delivery of goods. Generally most deliveries are made on the agreed date but as we use external couriers this is out of our hands.
Delivery is Monday to Friday (except Bank Holidays) and is from 8am to 6pm.
For Saturday or Sunday delivers or timed deliveries i.e. before 9am, Before 10am, Before 12 noon - please call for prices.
Collection or Delivery times quoted are estimated only and we cannot be held responsible for late deliveries or complete delivery failures due to circumstances out of our control. Such instances include deliveries by third party carriers or by transport problems. We cannot be held responsible for late deliveries where you the customer have already started installation and might be awaiting our delivery. We strongly recommend that you do NOT commence installation until you have received your goods.
Any arrangements made for deliveries or collections by third party couriers are solely the responsibility of the customer. Proof of despatch passes the responsibility to the customer.
Collection from showroom will still occur a delivery charge.
Mainland UK (Definition - Courier purposes)
UK mainland courier services do not include parcel delivery to places that are not on the main island, like the Isle of Man and the Isle of Wight. This also means the Channel Islands: Geurnsey and Jersey.
Guernsey postcards are GY; Jersey is JE.
PO is the Isle of Wight, and IM and TR the Isle of Man.
The restriction includes Northern Ireland, which is separate from the UK mainland. Postcodes there are BT.
Please also call before ordering if you live in the Scottish Highlands as additional costs will apply.
These postcodes are KA, KW, IV, AB, DD, PH, PA and ZE.
Our website may show FREE delivery to mainland UK - this refers to the above definition.
** Please ensure you check the radiator & valves for damages or missing parts before calling your plumber **
Risk
As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver goods to the address on the order and goods will not be left without a signature. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery.
Time Limitation for Notification of Claims
If goods arrive in a damaged condition you must make a note on the carrier's delivery consignment note and it will be your responsibility to inform us within 24 hours from delivery. It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. In the unlikely event that your radiator is damaged or otherwise visibly faulty, please ensure that you retain all the original packaging. We cannot accept back any radiator, on the grounds of visible damage or a visible fault, if it has been plumbed in.
If the packaging is intact the radiators and valves still need to be check for damage and shortages within 24 hours and any problems must be reported within 48 hours of delivery.
Any shortages or damages must be noted on the consignment note and it will be your responsibility to notify us within 24 hours from delivery. It is your responsibility to notify us of any incorrect goods supplied within 24 hours from delivery. We will not accept liability for goods lost in transit unless we are notified within 24 hours from the expected delivery date. If goods returned under this clause are found to be perfect and in full working order, these will be returned to you and an administration/restocking fee of 35% of the price of the goods along with the cost of carriage will be charged to your credit card account. Please note that any orders for non-standard products including RAL colours once acknowledged by Hot Interiors Ltd cannot be cancelled.
Cancellation of Orders
In line with the Distance Selling Regulations 2000 you are required to send a notice of cancellation in writing or another durable medium including fax or email (A telephone call is not enough to constitute a cancellation) within 7 working days from date of delivery for full credit or refund less any applicable delivery charges plus a minimum administration/restocking charge of 35% of the price of the product.
Please note that in some cases the administration/restocking charge can be as high as 50%. It is your responsibility to return any such items in a pristine saleable condition in their original box and packaging.
You will be wholly responsible for the return of the goods and any associated costs of return including you taking adequate insurance on the goods should they be damaged in transit. Goods received back incomplete, damaged or in any condition other than saleable, will not be refunded. In such cases, if the customer requires the item back they will have to arrange a courier to collect the item .
Prior to returning any products, please contact us within 7 days from the date of delivery. If you do not return goods within 7 days after you have informed us that you wish to cancel your order, your right to cancel will be revoked.
Returns will have to be made direct to the supplier or to the showroom - we will provide the return address as to where the items need to returned to. The customer cannot return any item without first obtaining the written confirmation from Hot Interiors Ltd. We will provide the return address and any reference numbers you will need to quote on the return. Please note that the item may have a different return address to the original suppliers address. This can be the case even if the item was collected from the showroom - the return address could be showroom, the suppliers original address or a third party address (mainland UK) - Hot Interiors Ltd will confirm the return address.
It is advisable to obtain the correct postal insurance and also ensure the packaging is adequate
Orders cancelled prior to delivery may still incur a charge due to administration costs and manufacturers restocking charges.
Please note on cancelled order you will be responsible for the costs relating to the return of the item i.e. delivery charges and insurance costs.
Electric Towel Rails or Electric Radiators are made to order and cannot therefore be returned under any circumstance unless found to be faulty and the fault is reported with 7 days of delivery.
Orders for non-standard products including RAL colours once acknowledged by Hot Interiors Ltd cannot be cancelled.
Other
You will own the goods once we have received your payment in full. We will issue you with an invoice once we have dispatched the goods to you. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. These terms and conditions are subject to change at any time without prior notice to you.
We will not be liable in contract, tort, or for pre-contract or other representations (other than fraudulent misrepresentations) or otherwise for:
1) Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
2) Any loss of goodwill or reputation; or
3) Any special or indirect losses; suffered or incurred by any party arising out of or in connection with any use of the website. Nothing in the conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants or employees.
4) Any advice or recommendation given by us or our employees or agents to you or your employees or agents as to storage, application or use of the goods which is not confirmed in writing by us is followed or acted upon entirely at your own risk, and accordingly we shall not be liable for any such advice or recommendation which is not confirmed.
If radiators are faulty (not cosmetic) after installation and they are within the warranty period (12 months) we will replace the radiator but will not be liable to any other costs associated. If the radiator is found to be faulty after 12 months the manufacturer will be responsible for any replacement.
We cannot guarantee that the appearance/ and or colours of goods shown on this site exactly reproduces the appearance and or colours of the goods themselves, this can vary according to the resolution and type of computer screen viewed from. All sizes quoted are approximates.
From time to time manufacturers will make adjustments/changes to their products and these may not be reflected in the images.
Any advice given regarding BTU output is estimated only and you must get professional advice from a heating engineer regarding the exact output required. BTUs may be shown as Delta 50 or Delta 60 - these will be clearly shown on the website.
Any data given either verbally, written or by taking the information from the website regarding technical data relating to pipe centres, you must get direct confirmation from the manufacturer as they can be subject to change. Data provided on the website is a guide only - please confirm exact measurements with the relevant manufacturer.
Please note that you must check that the radiators and valves are those that have been ordered, any damage checked and all is OK with the radiators and valves before booking a plumber or builder. Hot Interiors will not be liable to any costs associated relating to booking of a installer when the radiators/valves have not been checked thoroughly.
Please also ensure that you are ordering the correct product for the appropriate heating system. Please note that some radiators & towel rails may require more pressure to work based on the design of the product, where it is placed in heating loop i.e. last radiator in the central heating loop and the height of the radiator in relation to the boiler.
Please also ensure the boiler is capable of heating any additional radiators that are added to the system. You should also ensure that the water flow is adequate for the radiator.
Please note that we will only replace items that are found to be faulty (and that have been installed and maintained in accordance with the manufacturers guidelines) - will NOT pay towards any plumbers cost relating to items that have found to be faulty.
Leaking Radiators/Damaged Radiators - If your radiator has been installed correctly in accordance with BS 5449 and BS7593 and the system has be maintained and serviced regularly, we will arrange for a replacement or for any discontinued models a like for like replacement to the same value.
You will be required to take images of the leak or damage and email them to sales@hotinteriors.co.uk.
We will not pay for any other costs relating to the replacement i.e. installation costs or damaged caused etc We will pay for any postage costs relating to delivery and collection for any UK Mainland addresses.
A deposit will be required before the replacement radiator is sent. You should use that packaging from the new radiator. The damaged radiator should be drained and repacked. We will collect and the radiator will then been checked by the supplier. Once the supplier confirms that the radiator has been correctly installed, we will refund the deposit.
We guarantee the goods for 12 months and any guarantee after this period will be the manufacturers/suppliers responsibility.
All electric only radiators are made to order and therefore the radiator cannot be returned. All electric radiators must installed by a qualified by electrician. Failure to use a qualified a qualified electrician may invalid the manufacturers warranty.
Although images shown on this website of radiator may also show valves, these are not included in the price of the radiator unless specifically stated.
No refunds will be considered if already installed unless proven to be faulty.
The conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
www.hotinteriors.co.uk is operated by Hot Interiors Ltd
Registered Office - 9 Moorhead Lane, Saltaire, Shipley BD18 4JH
Registered in England and Wales - No. 6003280
VAT number - 898 5656 40
Display Showroom - 68 North Street, Leeds LS2 7PN.
Tel: 0113 244 9444
Fax: 0113 241 6868
E-mail: sales@hotinteriors.co.uk
Privacy Policy
This Privacy Policy is a legal document which sets out what personal information Hot Interiors Ltd collect and retain, how we use it, to whom we may disclose it, the security measures we take to protect it and how you can correct inaccuracies in the personal information we hold. Our privacy policy should be read in conjunction with our Terms and Conditions.
Hot Interiors Ltd gathers information from users of this web site automatically and when you decide to provide us with information using our electronic forms.
We also monitor this site's access log information and the connection address from the Internet address you are connecting from is automatically included within that.
Hot Interiors Ltd takes customer privacy seriously and does not sell, trade or rent your personal information to any third parties. We use this contact information to send you information that we feel may be of interest about our company. If you prefer not to receive such mailings from our company, please let us know by sending an email, calling or writing to us.
Security
Hot Interiors Ltd is committed to the security of customer information and we have security procedures in place to protect the loss, misuse or alteration of information under our control.
Your browser will go into secure mode as soon as you access the 'checkout' or 'login' pages, i.e. before you enter any personal or payment details. You can check that you are shopping in a secure environment by looking for either a locked padlock or a key icon in the grey bar at the bottom of your screen.
Being in 'secure mode' means that all of your details are encrypted to help keep them secure. Encryption creates billions of code combinations to protect each transaction made on our site, so your card details cannot be viewed by anyone else using the Internet. If you are using one of the more recent browser versions, our site supports 128 bit encryption and therefore keeps your details as safe as possible at all times.
We only accept orders that are placed using Secure Socket Layer (SSL). This technology prevents you from inadvertently revealing personal information using an insecure connection. During payment, we also ask for your card billing address as an additional security check. No credit or debit card details are stored once your order has been processed.
We recommend that you always close down your Internet browser when you have finished shopping online, especially if you use a shared PC. This will delete temporary Internet cookies from any sites that you may have visited.
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