Due to insurance guidelines, the driver is only allowed to deliver your radiator to the nearest hard standing (pavement or driveway) and is not permitted to carry the radiators up any steps. Where a radiator is too large or heavy for one man to safely handle on his own, please ensure an able-bodied person is available at the delivery address to assist the driver.
Deliveries will be made to the closest accessible point only; drivers are not insured to take their vehicles on roads other than public highways. Please inform us at the earliest opportunity of any unusual circumstances regarding access to your delivery address.
All delivery charges will be added to the price of the products at our checkout. Mainland UK delivery charges quoted are for the majority of UK Mainland addresses.
Delivery of products within mainland UK will normally be made within 3-10 working days from clearance of payment. Please note that non-stock items can take up to 4 to 8 weeks – details of estimated delivery times will be shown against products on the website.
In addition, the delivery times is extended by a further 4 weeks in August when manufacturers in Italy close for their August holidays (2 weeks for Belgium).
We will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes outside of our control. Any dates specified for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If our suppliers or we are temporarily out of stock, we will notify you of this position and you should allow up to 14 days for dispatch of the goods. For delays of more than 14 days, you will have the right to cancel the order and we will refund any money paid by you for the goods.
As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver goods to the address on the order and goods will not be left without a signature. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery